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TeknoWeb Digital Partner

Every client computeron one panel.

ITpano is for IT teams that support several companies. An employee clicks the icon and describes the problem; a screenshot and diagnostic results are attached automatically. You see the request in the panel, reply, or connect to that computer's screen in one click.

BuyTry free for 14 days(opens on itpano.teknoweb.net)

Tried it first? Buy with the same e-mail and your trial company moves to the subscription with its data.

  • No card needed for the trial
  • Everything included for up to 10 devices during the trial
  • Windows and Mac clients
itpano.teknoweb.net/app/ozkan-bilisim

OZK-1043

Printer not printing

Urgent · work stoppedFirst reply: 4 min left

Elif Kaya

I need to print invoices, the printer just says "queued".ekran-goruntusu.png

Diagnostics

  • Network OK
  • DNS working
  • Print queue: 6 jobs waiting

Murat · technician

Clearing the queue and restarting the print service, please try again in two minutes.

Özkan Bilişim

What's the problem?

I need to print invoices, the printer just says "queued".

Screenshot and computer details attached

Send request
Sample screen; company, people and device names are illustrative.

Keep support out of phone calls, WhatsApp and stray e-mails

Every request from every client lands in the same place, gets a number and is tracked until it is closed.

  • "Which computer were you on, what was it called?"

    The request arrives with the computer's name, user, model and IP address.

  • "Could you send a photo of the screen?"

    A screenshot is taken when the request is opened; the employee can mark it up.

  • "I called this morning and nobody got back to me."

    Every request is numbered and its first-reply time is tracked by priority.

  • "What did you do for us this month?"

    A monthly report per client is one click away.

The journey of one request

From the employee's click to the month-end report, every step stays on the same record.

  1. The employee writes

    They click the ITpano icon in the taskbar or press the shortcut and describe the problem in a sentence. No account or password to remember.

  2. Diagnostics are attached

    Network, DNS, disk, print queue and the ERP connection you define are checked when the request is opened; the results sit on top of the request.

  3. The technician solves it

    They reply, pick a canned answer or connect to the computer's screen from the panel in one click. The remote session is written to the request's history.

  4. A report at month end

    Request count, average first reply and resolution time, requests within target and remote sessions in one report per client.

What an IT provider needs day to day

Each client's devices, requests and settings stay separate; you see all of them in one place.

Request console
Priority, first-reply target, canned replies and notes only your team can see. Replies to the notification e-mail are added to the request too.
Device inventory
Which computer is online, who uses it, when it was last seen. Windows and Mac in the same list.
Remote access included
The open-source MeshCentral stack comes connected to ITpano; no separate remote desktop subscription is needed.
Knowledge base
Write up a fix once; the console suggests it when a similar request comes in.
Your brand
Your logo, colour and phone number appear in the support window and in e-mails.
Team and permissions
Unlimited technicians. Owner, admin and technician roles; someone who leaves the team loses access at once.
Bulk rollout
Run the client-specific install package on a single computer or deploy it across the domain with a GPO startup script.
Technician app
Desktop notifications for new and urgent requests on Windows and Mac; the panel also works in the browser.

Priced by device count

Unlimited technicians and clients. Choose a plan by the number of computers the client is installed on.

  • Starter

    For a freelance IT specialist with a few clients

    ₺1,490/mo

    billed every month

    up to 25 devices

    • Request console and e-mail replies
    • Remote access
    • Windows and Mac clients

    The device limit is firm: no overage fees; upgrade your plan for more devices.

    Choose plan: Starter

  • Professional

    Recommended

    For an IT service provider working as a team

    ₺4,490/mo

    billed every month

    up to 100 devices

    • Everything in Starter
    • Knowledge base and canned replies
    • Monthly client reports

    The device limit is firm: no overage fees; upgrade your plan for more devices.

    Choose plan: Professional

  • Enterprise

    For providers managing many clients and devices

    ₺14,900/mo

    billed every month

    up to 500 devices

    • Everything in Professional
    • Client with your own brand
    • All features

    The device limit is firm: no overage fees; upgrade your plan for more devices.

    Choose plan: Enterprise

Prices include 20% Turkish VAT; the cart shows the net price and VAT separately. Purchase, payment and invoicing happen on teknoweb.net and TeknoWeb is the seller. After payment your company opens on itpano.teknoweb.net automatically; you upgrade, downgrade or cancel the subscription in the teknoweb.net customer panel.

Security is the default, not a setting

A tool that reaches your clients' computers has no room for loose settings; these cannot be switched off.

  • Two-step verification is required for the panel.
  • Only hashes of device and install keys are stored.
  • Each provider's data is separate; one provider's records are never visible to another.
  • Screenshots are deleted after 90 days.
  • Data processing agreement, privacy notice, export and deletion are in the panel.

Frequently asked questions

Can't find what you need? Write to us and we'll plan the rollout together.

Write to us
Who is ITpano for?

For IT service providers and freelance IT specialists who support computers at several companies. An in-house IT team can also use it as a single provider.

How does the trial work?

After sign-up your company starts with a 14-day trial; no card is asked for and every feature is open for up to 10 devices. When it ends the panel becomes read-only. Buy a plan on teknoweb.net with the same e-mail and your trial company moves to the subscription with its data.

Which operating systems are supported?

The client runs on Windows 10 and 11 and on macOS 14 and later. The panel opens in current browsers.

Do I need a separate program for remote access?

No. The install package also installs the remote support agent; you connect from the browser with the button next to the device. Each connection opens with a short-lived sign-in key.

Where do I pay, and who issues the invoice?

You choose a plan on this page and pay by credit or debit card in the teknoweb.net cart. TeknoWeb is the seller and issues the invoice (a Turkish e-Archive invoice, generated automatically). After payment your ITpano company opens on itpano.teknoweb.net by itself.

Which language is the panel in?

The ITpano panel and client are currently in Turkish only.

Add your first client today

Open your company account, install the client on one computer and see the first request in the panel. If you get stuck during setup, the TeknoWeb team is here to help.

Try free for 14 days(opens on itpano.teknoweb.net)Go to the product site(opens on itpano.teknoweb.net)