Domain renewal and expiration

Automatic renewal

For newly registered domains, automatic renewal is enabled by default. Toggle it on the domain's dashboard page.

1. In the customer dashboard, open My Domains.
2. Click the relevant domain.
3. Enable or disable automatic renewal.

Reminders before expiry

You receive email reminders before your domain expires. These are sent 60, 30, 14, 7, 3 and 1 days before expiry.

Renewal invoice

If automatic renewal is enabled, the renewal invoice is issued 7 days before expiry for 1 year. Payment is due within 3 days.

Automatic payment from a saved card

• If your account has a saved card selected as default, this invoice is charged automatically within 24 hours before its due date. Successful payment renews the domain automatically.
• Temporary failures are retried over the next two days. After three failed attempts or a permanent card decline, you receive an email and must pay before the domain expires.
• Without a saved card, pay through My Invoices using a card, bank transfer/EFT or balance.

Renewal invoices you create manually on the domain page, for example for several years, are not charged automatically; you pay them yourself.

What happens at expiry?

A domain not renewed by its expiration date becomes inactive and you receive an email notification.

Risk of losing the domain

Registrars offer only a short grace period after expiry. Recovery after that may cost extra or be impossible. Once released, the domain may be registered by someone else.

Therefore:

• Keep automatic renewal enabled for domains you use.
• Keep the reminder email address current.
• Pay renewal invoices by their due date.

If you need help with an expired domain, promptly open a support ticket.