Bank transfer/EFT and payment notification

Our bank accounts

Find our IBAN details on the Our Bank Accounts page. Pay only into the accounts listed there.

When making a bank transfer/EFT

• Enter your order or invoice number in the reference field to help us match payment to the correct invoice.
• Keep your bank receipt after payment; you must upload it with the notification.

How do I report payment?

Bank transfers/EFT are not matched automatically; report payment in the dashboard.

1. In the customer dashboard, open Payment Notification.
2. Select what you paid for: an unpaid invoice or a balance top-up. For invoice payments, select the relevant invoice.
3. Enter the amount sent.
4. Select the recipient account from our bank accounts.
5. Sender's name / company name and transfer date and time must be entered. The date must be today or within the past 60 days.
6. Upload the receipt. A receipt is required: PDF, JPG, PNG or WebP, up to 8 MB.
7. Optionally add a note and submit the notification.

What delays approval?

• Amount, date or sender name differing from the receipt
• Unreadable or incomplete receipts
• Payment sent to a different account from the one selected

Compare these details with the receipt before submitting.

After notification

• Our finance team matches the receipt to the bank transaction.
• After approval, the invoice is marked paid or the amount is credited to balance; you receive an email.
• Unmatched notifications are rejected with a reason; check the details and resubmit.

View recent notifications and their statuses on the same page.

For other methods, see Payment methods.