Contact channels and opening hours
In this article (4)
Contact TeknoWeb through several channels. For service issues, the best channel is a recorded, trackable support ticket.
Channels
| Channel | Suitable for | When? |
|---|---|---|
| Support ticket (dashboard) | Service issues, billing/payment questions and technical requests | Submit anytime; replies during business hours |
| Phone: 0850 840 88 60 | General questions | Monday–Friday 09:00–18:00 |
| WhatsApp: 0850 840 88 60 | General information | Monday–Friday 09:00–18:00 |
| Email: [email protected] | General correspondence | Write anytime |
Phone and WhatsApp are closed on weekends. You can still open tickets; they are handled when business hours begin.
Why use a ticket for service issues?
Report website, email or server issues through tickets. The form asks for the service and issue type so requests reach the right team and priority; messages and files stay together. WhatsApp and phone provide general information; for service issues, open a support ticket.
WhatsApp notifications
Receive invoice, payment, service/domain-expiry and support-reply notifications through WhatsApp in addition to email. Disabled by default, this can be enabled by the account owner. To enable:
- My Profile: in the Profile Information tab, verify your phone number.
- Notifications tab's WhatsApp Notifications card contains Also receive notifications via WhatsApp; enable it.
Topics disabled in Notifications also stay disabled on WhatsApp. Messages are sent 09:00–21:00. To stop WhatsApp notifications, send DUR to our number; to resume, send BAŞLA.
Other contact details
Our address and corporate details are on Contact.