Guides in this topic
- How do I open a support ticket?Choose a service and topic to reach the right team and priority. Ticket steps, departments and priority rules.about 2 min readFeatured
- Support response times and business hoursFirst-response and resolution targets depend on priority and count weekdays 09:00–18:00. Target table by priority.about 2 min readFeatured
- Ticket statuses: open, answered, resolved, closedStatus shows whose turn it is. Status meanings, automatic resolution when waiting for customers and reopening resolved tickets.about 2 min read
- Ticket attachments: sizes and file typesAttach screenshots, PDFs, logs or ZIP files. Size limits, file counts per message and ticket, and accepted types.about 1 min read
- Contact channels and opening hoursContact TeknoWeb by ticket, phone, WhatsApp or email. Channel uses, hours and WhatsApp notifications.about 2 min read
- Status page: current service availabilityThe status page shows TeknoWeb service health from real measurements: monitored services, checks and incident creation.about 1 min read
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